1. Introduction
DeltaMed Solutions, Inc. is committed to maintaining your trust by safeguarding your personal data. Personal data refers to any information related to an identified or identifiable individual, such as your name, address, phone number, or any other detail specific to you.
As a trusted provider of high-quality biometrics, clinical, and regulatory services to pharmaceutical and biotechnology companies, DeltaMed operates as a data processor, adhering strictly to contractual obligations with clients and complying with international regulations, including the General Data Protection Regulation (GDPR), Data Protection Act (DPA), HIPAA, and 21 CFR Part 11 and Good Clinical Practice (GCP) standards. These regulations shape our commitment to handling personal and sensitive data securely, transparently, and ethically.
Generally, our intent is to collect only the personal data that is voluntarily provided by individuals for the purpose of offering information about our services or employment opportunities. DeltaMed does not process, collect, or transmit personal or clinical data via its website. Our website serves solely as an information platform to showcase our services and facilitate inquiries.
DeltaMed is committed to ensuring that your privacy is protected. Any personal data you provide when using our website will only be used in accordance with this Privacy Policy. This document outlines how DeltaMed collects, uses, shares, and protects personal data, ensuring compliance with legal frameworks while maintaining the confidentiality of sensitive information.
2. Types of Information
Collected DeltaMed Solutions collects limited information, provided voluntarily by individuals, for specific purposes related to our services and operations. The types of data we collect include:
2.1 Contact Information
When you interact with DeltaMed through website inquiry forms, email, or other direct communications, we may collect:
- Your name
- Email address
- Phone number
- Other details relevant to your inquiry or request.
This information is used solely to respond to your inquiries, provide requested information, or facilitate further communication.
2.2 Technical Data
DeltaMed’s website collects non-identifiable technical data to optimize functionality and improve user experience. This data may include:
- IP addresses: To track website visits and prevent unauthorized access
- Browser types and versions: To ensure compatibility and functionality across devices
- Operating systems and device types: To enhance website performance and accessibility
- Access times and referring to website addresses: To analyze website traffic and monitor site performance
This technical data is collected using cookies and similar technologies, as outlined in our Cookie Policy.
2.3 Data from Employment Applications
If you submit a resume or curriculum vitae (CV) through DeltaMed’s website or via email to apply for a position, we collect the information you provide, which may include:
- Professional qualifications and experience
- Contact details for recruitment purposes
This data is used to evaluate your suitability for available roles and manage recruitment processes.
2.4 Data from Clinical Trial Investigators and Healthcare Professionals (HCPs)
If you express interest in participating in clinical trials as an investigator or HCP, DeltaMed may collect your:
- Name and professional credentials
- Contact details
- Professional information, such as certifications and areas of expertise
This data helps assess your suitability and manage services related to clinical trials.
2.5 Sensitive Personal Data
DeltaMed only collects sensitive personal data when:
- It is explicitly provided by you with your consent
- Collection is required or permitted by law or professional standards
Sensitive personal data may include:
- Physical or mental health details
- Biometric or financial information
- Data required for participation in specific clinical trials or regulated activities
DeltaMed requires explicit consent before processing such data, ensuring it is handled securely and in compliance with legal and regulatory requirements.
2.6 Data Collection Exclusions
DeltaMed does not:
- Collect, process, or transmit personal or clinical data via its website
- Use the website as a medium for transmitting sensitive or proprietary clinical trial data
3. Lawfulness of Processing
DeltaMed Solutions processes personal data based on the following legitimate grounds:
3.1 Consent
When required, DeltaMed will request your explicit consent to process personal data, ensuring you are informed about the purpose and scope of processing. You may withdraw consent at any time by contacting DPO@DeltaMedSolutions.com.
3.2 Performance of a Contract
DeltaMed processes personal data to fulfill contractual obligations, such as providing requested services, managing employment, or facilitating participation in clinical trials.
3.3 Legitimate Interest
Data may be processed to:
- Enhance services and website security
- Manage clinical trial opportunities for HCPs.
- Analyze trends and improve operations
You can object to processing based on legitimate interest as outlined in Section 9: Data Subject Rights.
3.4 Legal Obligation
DeltaMed processes data to comply with legal requirements, including record retention, audits, or regulatory obligations.
4. Profiling
DeltaMed does not use personal data for decisions based solely on automated processing that produce legal or significant effects unless you provide explicit consent.
Profiling may be used to:
- Optimize and personalize customer interactions
- Assign customers to specific segments for tailored services or communications
Profiling relies only on data provided by you as part of our business relationship and complies with all legal and ethical standards.
5. Data Sharing with Third Parties
DeltaMed does not sell personal data. Data may only be shared with:
- Authorized Partners: Vendors or service providers under strict confidentiality agreements
- Regulatory Bodies: To comply with legal obligations or audits
Data may also be transferred during business reorganizations or mergers, where privacy and confidentiality are maintained. Any shared data will only be used for its intended purpose.
6. Security
DeltaMed is committed to protecting personal data through:
- Technical Safeguards: Encryption, secure access, and controlled data transmission
- Administrative Safeguards: Regular audits, employee training, and strict compliance with documented procedures
- Physical Safeguards: Restricted access to facilities and secure storage of sensitive information
7. Disclosure of Information
DeltaMed does not sell personal data. Data may only be disclosed to:
- Authorized Partners: Vendors or service providers under strict confidentiality agreements
- Regulatory Bodies: To comply with legal obligations, court orders, or regulatory audits
DeltaMed ensures all shared data is securely handled and used only for its intended purpose.
8. Accessing DeltaMed via Third-Party Websites
DeltaMed’s website may include links to third-party websites for informational purposes.
- Third-Party Responsibility: DeltaMed is not responsible for the privacy practices of external websites
- User Responsibility: Review the privacy policies of third-party websites before sharing personal data
DeltaMed ensures secure integration with external platforms and follows privacy standards during such interactions.
9. Data Subject Rights
As a DeltaMed user, you have the following rights regarding your personal data:
- Right to Be Informed: You have the right to know how your data is being processed, including who processes it, why, and for how long
- Right to Withdraw Consent: If you’ve given consent for processing, you may withdraw it anytime by emailing DPO@DeltaMedSolutions.com. Withdrawal does not affect the legality of prior processing
- Right of Access: Request a copy of the personal data DeltaMed holds about you
- Right to Correction: Request updates to ensure your personal data is accurate and complete
- Right to Erasure: Request deletion of your personal data when it is no longer needed or if its processing is no longer justified
- Right to Restrict Processing: Restrict processing in specific circumstances, such as when data accuracy is contested
- Right to Data Portability: Request a copy of your data in a format suitable for transferring to another service
- Right to Object: Object to the processing of your data in certain cases. Processing will cease unless DeltaMed demonstrates overriding legitimate grounds
- Rights Related to Automated Decision-Making: Request human intervention if decisions based on automated processing significantly affect you
To exercise these rights, contact DeltaMed at DPO@DeltaMedSolutions.com. Proof of identification may be required. DeltaMed will assess and respond within the relevant legal timeframes.
10. Updates to this Privacy Policy
DeltaMed reviews and updates this Privacy Policy periodically to reflect changes in legal, regulatory, or operational requirements. The latest version will always be accessible via our website’s main landing page.
11. Contact Information
For inquiries about this Privacy Policy or DeltaMed’s data protection practices, please contact:
- Data Protection Officer (DPO)
- DeltaMed Solutions, Inc.
- Email: DPO@DeltaMedSolutions.com
